My Digital Diary

July 20, 2007

Our Railway got email.

Filed under: India, My Experience, News — nitin @ 7:09 am

This title will confuse you…ya ..m not talking abt some fast trains started by Indian Railways or any record broken by Indian Railways concerned with the speed of the train.

Just go thru the mail below..you will knw for yourself what am i talking abt.

———————————————————————

Subject: COMPLAINT :DEBIT FROM ICICI ACCOUNT IN CASE OF UNBOOKED TICKET
Fr
om: nitin.rohidas@hsbc.co.in

Date: Thu, July 19, 2007 12:09 pm

To: etickets@irctc.co.in (more)

Priority: Normal

———————————————————————-

Hi Officer,


There is a debit from ICICI account of Rs.1008.84 on 18/07/2007 even in case of failed transaction. In the railway account, I cant see the booked ticket with the transaction ID 411524 for Rs. 1008.84 on 18/07/2007 given by the ICICI people.In the screen shot below…i can see on 2 tickets have been booked.I am not aware of the transaction( ID 411524) performed for RS 1008.84 .This is very inconvenient as a customer to face a situation like this.I totally trust the Indian Railways that they will take appropriate action to solve this problem on an urgent note.Please get back to me regarding this issue as soon as possible.(Embedded image moved to file: pic22089.jpg)This is the screen shot of the ICICI account.(Embedded image moved to file: pic30690.jpg)

Thanks,

Nitin.R

 This is the reply from care@irctc.co.in

Dear Customer,We regret the inconvenience cause to you, in these regards. Please note while booking the ticket for PUNE to HYB that was a txn failure for your ticket was not booked, but the Amount was debited wide Txn id 0022634820.Against the same we already have given the credit instruction to the Payment Gateway. Shortly the same will be refunded to you. Please co-operate with us.

Regards,

A.Kumarcare@irctc.co.in

24 Hrs customer support at

011-23345500 / 23344787 / 23344773

———————————————————————

I got another mail

Dear Customer,The refund of Rs. for the transaction tried by you under reference no.0022634820 which has failed and later found that the payment has been debited to your credit card account has been credited to your credit card account at 07/19/2007 01:18:55 PM.We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you.

Warm regards,
care@irctc
 

 Why am i telling you guys all this email stuff.You may have understood the matter till now.First i tried to use the helpline NUMBERS given by the railways to lodge my complain.All those no.s were of Delhi. And as obvious it was not reachable.Nothing was coming to my mind ,wat to do after all i felt i got looted,duped by the Indian Railways.
The system made me a bakra. Then my software Skill paid the due.I found out their email ,this was my only hope at that hour.”An email in time saves nine”…this is my motto nowadays..

So i wrote a mail ..I used words like “Officer” to give them more respect and also showed my trust on the Indian Railways(pls refer to the mail above).To my surprise i got the reply from them within 5 minutes.First I thought that it wud be an auto generated email..but naaa..it was a personally typed mail from some officer.I was delighted to see such a quick response.

A quick response to your complain from a government establishment is unimaginable in India. I had a hard time digesting it.But my joy was visible..I gathered my colleagues who were sleeping in their cubicle and all were wondering as if i had made a big acheivement.

Soon another mail followed that the disputed money got credited to my account also.

This was the biggest shock.

I will never forget what magic an email had done to me.I truly liked this new improved and zagrukh service of the Indian Railways. Guys if u land up in a similar situation ,dont give hope when you are not able to get them on phone ..just email them..

An email doesn’t work for my client, but it surely worked for Indian Railways.. 

Long live Indian Railways…

🙂

6 Comments »

  1. heey Nitin… the IRCTC system is actually efficient (from the returns perspective).. i have had several failed reservations and money getting debited on my credit card.. but promptly in less than 5 minutes there is an automated mail that if the transaction failed the money will be credited back to my account..in less than 2 days the money gets credited back.. this has been happening several times for me that I trust IRCTC so much that I don’t even send them a mail… 🙂 man the govt system WORKS… for a change.. 🙂

    Comment by Sivakumar Jayaraman — July 24, 2007 @ 1:54 pm

  2. Hi jay..

    Actually this was my first time…to book train ticket online..so it was a big surprise..also…someone said that i can actually see failed transactions ..but it wasn’t there…so i was worried..

    //man the govt system WORKS… for a change..

    very well said… 🙂

    Comment by nitin — July 25, 2007 @ 5:01 am

  3. Hmm, I didnt know we had a govt / a system, so this is news for me

    Comment by Assem — July 25, 2007 @ 7:54 am

  4. On pressing the “Buy” button on the ticket reservation page, the payment is processed and the booking is done and the confirmation of your booking is displayed on my screen. But the reservation output details are not displayed in my monitor. Please check No e-mail found for the details of my booking. I have also contacted IRCTC by sending e-mail for the ticket again with the same particulars of journey.My Transaction ID is 0042932809. Ticket details: Name-MK JODDAR, Tain No. & Name- 2323 up Howrah-New Delhi Exp., Date of Journey – 25.03.2008. Would you please help me. My e-mail : gssarkar@yahoo.com

    Comment by G. S. Sarkar — March 24, 2008 @ 6:14 pm

  5. 3nGood idea.3y I compleatly disagree with last post . mit
    паркет 4q

    Comment by ламинат — August 24, 2008 @ 10:08 am

  6. Sub.Refund of TATKAL WAIT LIST Ticket.
    My claim no.4447 dt 11-11-2008.
    it is almost 5 months i am yet to receive my claim money.pl expedite.

    Comment by D.V RAO — April 7, 2009 @ 9:28 am


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